1. Service Availability & Scheduling

Ocho’s Scoop Service operates Monday - Wednesday only, with assigned service days based on location:

• Monday: Union City

• Tuesday: Fremont

• Wednesday: Newark

📌 Rescheduling & Missed Visits:

• Customers must notify us at least 24 hours in advance for any schedule changes.

• If we cannot access your yard due to locked gates, aggressive pets, or other obstructions, the visit will be skipped and will not be refunded.

2. Subscription Billing & Payments

• All plans are subscription-based and renew automatically every month on the same date as signup.

• Payments are processed securely through our online system.

• If a payment fails, services will be paused until the balance is cleared.

3. Refunds & Cancellations

• No Refunds for Completed Services: Once a service has been performed, refunds are not available.

• Cancellation Policy: Customers may cancel anytime before their next billing cycle—no long-term commitments!

• Refunds for Cancellations: No refunds for unused time in the current billing cycle.

4. Service Access & Customer Responsibilities

• Gates Must Be Unlocked: To ensure service, customers must provide clear access to their yard on their assigned service day.

• Pet Safety Policy: We allow friendly dogs in the yard during service. However, if a dog shows signs of aggression or poses a safety risk, the visit will be skipped and will not be refunded.

• Extreme Weather Delays: In cases of severe weather conditions, service may be rescheduled for safety reasons.

5. Add-On Services & Waste Disposal

• Deodorizing & Sanitization: Available as add-ons, either bi-weekly or as needed.

• Waste Disposal: By default, waste is placed in your trash bins. Hauling is available for $10 extra per visit.

6. Customer Support & Questions

For any questions about your subscription, service schedule, or billing, contact us at: 📧 [Your Email]
📞 [Your Phone]
🌐 [Your Website]

Thank you for choosing Ocho’s Scoop Service! We look forward to keeping your yard clean and fresh! 🐶💩